If you have questions that have not been answered please feel free to contact one of our highly skilled customer service representatives. There are multiple ways to get in touch with a customer service representative, option #1 is to call 800.423.2248, option #2 is to send an e-mail to livefood@timberlinefisheries.com and option #3 is to visit www.timberlinefisheries.com and click on the live chat button to prompt a chat session with one of our customer service representatives.